Every engagement begins with a complimentary mini review, so you know exactly what you'd be getting before you commit to anything.
What we assess
A full review of the guest journey, with your team aware of our visit — from website and first contact through arrival, wayfinding, amenities, dining, and departure.
What you receive
A written report, prioritized recommendations, and a follow-up call to walk through the findings.
Who it's for
Ideal for businesses that want a full picture of the guest experience while being part of the process.
What we assess
The full journey, experienced as a regular guest with no staff member aware — from the first website visit through departure and follow-up.
What you receive
A written report, prioritized recommendations, photographs of friction points, and a follow-up call or meeting.
Who it's for
The clearest picture of the everyday guest experience — the one that shows up in reviews.
Added to either assessment, this brings a detailed focus on dining service and how clearly your business communicates dietary needs and allergies — informed by lived food-allergy experience. It adds a dedicated dining and dietary communication section to your report.
In addition to your business, we can experience one or more competitors the same way, as first-time customers, and provide a side-by-side look at where you stand out, where competitors do things differently, and where there are opportunities to improve.
A short conversation about your business, your goals, and which assessment fits.
A written proposal with scope, dates, and pricing, including any travel costs, quoted up front.
We visit and experience your business as a first-time customer. In most engagements, only you know we're there.
A prioritized report with photographs and specific, practical recommendations.
Optional. We can help your team apply the recommendations and follow up afterwards.
Start with the complimentary mini review. We'll look at one touchpoint of your choosing and show you what a full assessment would uncover.
Request the free mini review