Many businesses are so familiar with their own space that they overlook how it feels to someone walking in for the first time.

Think about the last time you stayed at a hotel/resort for the first time. Was it easy to find the front desk, restaurants, pool, your room?  What about where to find pool towels, where to store your luggage before check-in, and where to book an excursion ? 

Our goal is simple: to make sure everyone — guests and staff feel confident and informed from start to finish.

Services are available in English and French.

Guest Experience Audit (Virtual)

We review your website and social media to ensure first-time visitors can easily find what they need online — all the basic frequently asked questions, like “where can I park?” to “what time can I check-out?” We identify and resolve any areas of confusion or inconsistency. We review your website to ensure translations are accurate and make sense, and check for grammar, spelling, and formatting issues.

Each virtual audit includes:

Initial Review - Phone or video call to review your online and printed signage, and staff communication materials.

Recommendation Report - You’ll be provided with a PDF with practical, easy-to-implement recommendations to enhance clarity, consistency, and accessibility across your guest communications.

Follow-up Consultation - Phone or video call to review your action plan and answer questions.

Guest Experience Audit (In-Person)

We review your website, social media, guest communications and physical signage on the property to ensure first-time visitors can easily find what they need. From “Where can I park?” to “What time is check-in?”, we identify and resolve any areas of confusion or inconsistency. We review your website to ensure translations are accurate and make sense, and we check for grammar, spelling, and formatting issues.

Each in-person audit includes:

Initial Review - Phone or video call to review your online and printed signage, and staff communication materials.

Site Visit – Together, we will do a walkthrough of the location to evaluate guest flow, signage clarity, and accessibility.

Recommendation Report - You’ll be provided with a PDF with practical, easy-to-implement recommendations to enhance clarity, consistency, and accessibility across your property.

Follow-up Consultation - Phone or video call to review your action plan and answer questions.

Pricing varies based on location. Please contact us for a quote.

Allergy-Safe Dining Review (Virtual)

We evaluate menus from your website, social media (if applicable), and any physical menus posted for guests and kitchen staff.

Guests with allergies appreciate having the menu in advance to ensure that the restaurant can accommodate their dietary needs. Guests appreciate knowing their needs are considered before they even arrive and thoughtful communication builds confidence and loyalty.

Each virtual review includes:

Initial Review - Phone or video call to review your online and printed menus, signage, and staff communication materials.

Recommendation Report - You’ll be provided with a PDF with practical, easy-to-implement recommendations to strengthen allergy-safe transparency.

Follow-up Consultation - Phone or video call to review your action plan and answer questions.

Allergy-Safe Dining Review (In-Person)

Experience your business through the eyes of a first-time guest with food allergies. We will visit your location to assess your restaurants, on-site stores, and partner venues — evaluating how clearly and confidently you communicate allergy and dietary information at every step of the guest journey.

Guests with allergies value transparency and reassurance long before they arrive. Simply stating that you can accommodate dietary needs isn’t enough — guests appreciate knowing their needs are considered before they even arrive and thoughtful communication builds confidence and loyalty.

Each in-person review includes:

Initial consultation - Phone or video call to review your online and printed menus, signage, and staff communication materials.

Site Visit - A full walkthrough of your location(s), including restaurants, cafés, shops and partner venues.

Allergy-Safe Visibility Boost - A detailed summary of your allergy-safe offerings shared in relevant online forums and travel groups to help boost visibility and credibility.

Recommendation Report - A PDF with practical, easy-to-implement recommendations to strengthen allergy-safe transparency. Mock ups of menus that include allergy awareness icons, ingredients lists and specialty menus will also be provided. Translation services are also available (English and French).

Follow-Up Consultation - A phone or video call to review your action plan and answer questions.

Pricing varies based on location. Please contact us for a quote.

Event Planning (Virtual and In-person Assistance)

From conferences to ceremonies, we help you organize and deliver memorable, inclusive events. Our support includes customized timelines, clear task delegation tools, allergy-safe catering coordination, guest communication and checklists to ensure no detail is overlooked.

We review your event plans, timelines, and team coordination systems through the eyes of both your attendees and your organizing team — ensuring every detail feels clear, consistent, and easy to manage. From how guests register and navigate your event to how your team communicates behind the scenes, we identify opportunities to streamline the process and elevate the overall experience.

Each event project includes:

Initial Review – Phone or video call to discuss your event goals, planning process, and coordination tools, and review existing timelines and communication materials.

Custom Project Timeline - Outlines what needs to happen months, weeks, and days before — and on the day of the event.

Site Visit – Together, we will do a walkthrough of the location of your events to evaluate guest flow, signage clarity, and accessibility. This will be followed by a meeting with the team involved in planning the event.

Event-day assistance - We provide on-site coordination support to ensure everything runs smoothly. This may include vendor check-ins, signage setup, guest flow guidance, problem-solving as issues arise, and supporting your team so they can stay focused and confident throughout the event.

Our goal is simple: to make sure everyone — staff, vendors, and guests — feels confident and informed from start to finish.

Pricing varies depending on location. Please contact us for a quote.