Services
Many businesses know their property inside and out — but that familiarity can make it easy to miss how confusing or overwhelming the experience may feel for a first-time guest.
Unclear information, inconsistent signage, and gaps in communication often lead to frustrated guests, repeated questions for staff, negative reviews, and missed opportunities for return visits.
Our services are designed to uncover those blind spots, reduce friction, and improve how guests experience your property, all without disrupting your team’s day-to-day operations.
Services are available in English and French.
Guest Experience Audit
A comprehensive review of your guest communications and wayfinding to identify confusion, inconsistencies, and missed opportunities — all through the eyes of a first-time guest.
Delivery Options
Virtual Audit
Focuses on your website, social media, digital guest communications, and printed materials.
In-Person Audit
Includes everything in the Virtual Audit, plus an on-site walkthrough to evaluate physical signage, guest flow, and accessibility.
What’s Included
Initial Consultation
Phone or video call to review your online presence, printed signage, and staff communication materials.Review & Site Visit (if applicable)
A detailed review of guest-facing materials. In-person audits include a guided walkthrough of the property.Recommendation Report
A PDF with practical, easy-to-implement recommendations to improve clarity, consistency, and accessibility.Follow-Up Consultation
Phone or video call to review your action plan and answer questions.
Pricing varies based on location and scope. Please contact us for a customized quote.
Allergy-Safe Dining Review
An in-depth evaluation of how clearly and confidently you communicate allergy and dietary information — helping guests feel informed and reassured before they arrive.
Delivery Options
Virtual Review
Evaluation of menus and allergy-related communications across your website, social media, apps (if applicable), and physical menus.
In-Person Review
Includes everything in the Virtual Review, plus an on-site assessment of restaurants, cafés, shops, and partner venues.
What’s Included
Initial Consultation
Phone or video call to review menus, signage, and staff communication materials.Review & Site Visit (if applicable)
In-person reviews include a walkthrough of food service areas and partner venues.Allergy-Safe Visibility Boost (In-Person Only)
A summary of your allergy-safe offerings shared in relevant online forums and travel groups.Recommendation Report
A PDF with actionable recommendations. Mockups of allergy-aware menus, ingredient lists, and specialty menus included.
Translation services available in English and French.Follow-Up Consultation
Phone or video call to review your action plan and next steps.
Pricing varies based on location and scope. Please contact us for a customized quote.
Event Planning
Hands-on support to plan and deliver clear, inclusive, and well-coordinated events — from early planning through event day.
Delivery Options
Virtual Support
Planning, timelines, communication tools, and coordination support provided remotely.
In-Person Support
Includes virtual planning plus on-site walkthroughs and event-day coordination.
What’s Included
Initial Review
Phone or video call to discuss event goals, timelines, and coordination tools.Custom Project Timeline
A clear, step-by-step timeline outlining key tasks before and during the event.Site Visit & Team Walkthrough (if applicable)
On-site evaluation of guest flow, signage, and accessibility, followed by a planning meeting with the event team.Event-Day Assistance (if applicable)
On-site coordination support including vendor check-ins, signage setup, guest flow guidance, and issue resolution.
Our goal is simple: to ensure guests, staff, and vendors feel confident and informed from start to finish.
Pricing varies depending on location and scope. Please contact us for a customized quote.
Our goal is simple: to make sure everyone — guests and staff feel confident and informed from start to finish.