About Us

After years of observing hospitality environments from the guest’s perspective, one thing became clear. Most frustration guests experience isn’t caused by poor service. It’s caused by uncertainty. ClearPath Consulting was created to identify and remove those moments before they impact satisfaction, reviews, or loyalty.

I’m Kaylee, the founder of ClearPath Consulting. I’m a planner at heart and naturally drawn to creating experiences that feel seamless, thoughtful, and easy to navigate. I specialize in helping resorts and hotels see their property the way a first-time guest does, without internal context, assumptions, or insider knowledge.

By reviewing guest-facing touchpoints such as your website, pre-arrival communication, arrival flow, signage, in-room materials, and on-site messaging, I help uncover clarity gaps teams often miss simply because they’re so close to the day-to-day. My role is not to judge operations or evaluate staff performance. It’s to bring clarity, consistency, and confidence to the guest journey.

A woman with long dark hair, wearing a red shirt and blue jeans, sitting outdoors on a blanket, smiling at the camera with sunlight filtering through trees in the background.

Over the years, I’ve had the opportunity to work behind the scenes on high-profile, detail-sensitive events where clarity and coordination were essential. This includes supporting the Canadian Government’s commemorative ceremonies for the 80th Anniversary of D-Day in France and the 60th Anniversary of the Peacekeeping Mission in Cyprus, as well as working with the provincial protocol office on official Royal Visits for The Duke and Duchess of Cambridge (2011) and The Duke and Duchess of Cornwall (2014). These experiences required precise communication, thoughtful planning, and an understanding that even small moments of confusion can affect how an experience is remembered. That same mindset now informs my work with hospitality teams.

Group of 15 people who were part of the planning committee for the Royal Visit in 2011 along with Their Royal Highness'.
Planning committee and Their Royal Highness' in 2014 standing on a staircase with two flags on either side, in front of a blue wall with artwork.
Military cemetery with rows of white gravestones, a large tree in the middle, and flowers around the graves, under a blue sky with clouds.
A military band performing at a cemetery with headstones, trees, and a partly cloudy sky in the background.

When I’m not working, you’ll usually find me exploring somewhere new. I live in Eastern Canada, have lived in New Zealand, and have traveled extensively across Europe, Asia, the Caribbean, and North America. Each destination has reinforced how important clear communication, intuitive design, and thoughtful information are—especially for first-time guests navigating unfamiliar environments.

A coastal landscape with grassy cliffs, a sandy beach, and gentle ocean waves under a blue sky with some clouds.

Every event, property, and travel experience has strengthened my belief that clarity is one of the most powerful and often overlooked drivers of guest satisfaction. ClearPath Consulting exists to help organizations see their spaces through the eyes of their guests, ensuring every step of the experience feels effortless, welcoming, and well-organized. When guests feel confident and informed, they relax sooner, trust more deeply, and leave with a better story to tell.

View from inside a sea cave looking out onto the beach and ocean.
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