Hours that don't match
Your hours differ between your website, Google listing, and the door. Customers arrive to find it closed.
Guest Experience Consulting
Your business,through a first-time customer's eyes.
We come in as first-time customers, observe every touchpoint, and return a practical report of where clearer communication would improve the experience.
What we look atSample report
Assessment scorecard
- Website & first contact82/100
Common find: information is sometimes hard to find or inconsistent across the website.
- Arrival & first impression68/100
Common find: guests unsure where to enter, park, or check in.
- Wayfinding & signage54/100
Common find: signage that makes sense to staff, not to first-time visitors.
- Service & information61/100
Common find: important information guests have to ask about rather than finding themselves.
- Vs. local competitors45/100
Common find: competitors are doing something particularly well that creates a smoother guest experience.
How it works
One first visit. One report. Total clarity.
01
Arrive as a first-time customer
We find, contact, and visit your business exactly as a new customer would — with no inside knowledge.
02
Observe every touchpoint
Website, first contact, arrival, signage, service, information, follow-up — logged for clarity and consistency.
03
Deliver the report
A prioritized report with practical recommendations your team can put into action.
The outside view? ? ? ?
You can't see what your guests see.
Answers buried three clicks deep
The information exists on your website, but only after several clicks. First-time visitors may give up before they find it.
Arrows that point at everything
Signage that makes sense to your team can leave a first-time visitor guessing where to go.
It depends on who you ask
One employee says one thing, another says something different, and the customer is left unsure which answer is right.
Services
Two assessments. Flexible add-ons.
OPEN ASSESSMENT
Guest Experience Assessment
Your team knows we're coming, so we can focus on the areas you most want to improve.
From $1,500 CADDetails
FEATURED
Incognito Guest Experience Assessment
We experience your business as first-time customers, with no team member aware of the evaluation. What you see is what your customers see.
From $1,750 CADDetails
Starting rates. Travel, accommodation, and expanded scope may be extra and are always quoted before you commit.
Add-on
See how you compare to the competition.
In addition to your business, we can experience your competitors the same way — as first-time customers — so you can see where you stand out, where competitors are doing things differently, and where there are opportunities to improve.
- Side-by-side review of key touchpoints
- Where competitors communicate more clearly
- Opportunities to stand out
Add-on
Make it an Enhanced assessment.
Added to either assessment, this takes a closer look at dining service and how clearly dietary needs and allergies are communicated — from the customer's perspective and informed by lived food-allergy experience.
- Detailed review of dining service
- How confidently guests can navigate dietary needs and allergies
- Dedicated dining and dietary section in your report
Contact
Let's start with a conversation.
Tell us about your business and what you'd like us to look at. Every new project begins with a complimentary mini review — no strings attached.
- info@clearpathc.com
- +1 902 218 3115 — also WhatsApp
Get in touch
Contact us directly to arrange your complimentary mini review and discovery call.