How It Works

We experience your property as first-time guests
We review your website and pre-arrival communications to see how easily guests can find and understand essential information before they arrive.

We assess clarity on site
From arrival flow and signage to on-site messaging and dining communication, we identify where guests may feel uncertain, confused, or hesitant. This includes a focused review of menus and allergy-related information.

You receive clear, actionable recommendations
We provide practical, prioritized insights to improve guest clarity, confidence, and flow, along with guidance your team can realistically implement.

Your guests feel more confident and cared for
Clear communication reduces friction, supports staff, and helps guests relax and enjoy their stay from the very beginning.

Frequently Asked Questions

What problem does ClearPath Consulting solve?
We identify small but impactful clarity issues that affect first-time guest confidence, satisfaction, and reviews. These issues often increase guest frustration and front desk volume without ever becoming formal complaints.

Is this an operational audit?
This is a guest experience review. The focus is on how a first-time guest navigates your property, understands information, and feels supported, not on evaluating internal systems or staff performance..

Does this disrupt daily operations or staff workflows?
No. The review is designed to be low-impact. We observe, assess, and review materials without interfering with guests or staff.

How does this support operational efficiency?
Clear communication reduces repetitive guest questions, hesitation points, and escalations. When guests know what to expect and where to go, staff can focus on service rather than clarification.

Does this include dining and allergy communication?
Yes. Dining is a key focus—particularly menu clarity and allergy and dietary restriction visibility—because these moments strongly influence guest trust and confidence.

How are recommendations delivered?
You receive clear, prioritized, and practical recommendations focused on guest impact and ease of implementation. The goal is improvements your team can realistically apply without adding complexity.

Is this useful even if we already have strong reviews?
Yes. Many well-reviewed resorts still lose points over small clarity issues. These moments often influence how guests feel and what they mention later, even when the overall stay is positive.

What types of properties is this best suited for?
This is ideal for resorts and hotels with complex layouts, multiple dining venues, or all-inclusive experiences where guest clarity is critical.

Why it Matters

These are examples from a Facebook Travel Celiac/Allergy group with over 35,000 members.