See your property through the eyes of a real guest.

Sometimes the most valuable insights come when no one knows they're being observed.

With a ClearPath Incognito Guest Experience Assessment, we visit your property as regular guests. Your team continues working as they normally would, allowing us to experience your hotel, resort, restaurant, or attraction exactly as your guests do.

From booking and arrival to dining, wayfinding, amenities, and departure, we evaluate every touchpoint for clarity, consistency, and ease of use.

This is not a staff performance review or a "gotcha" exercise.

Instead, it's an objective assessment designed to uncover the small communication gaps and moments of confusion that often go unnoticed but influence guest satisfaction, online reviews, and repeat business.

During the visit, we evaluate:

• Website and booking experience

• Pre-arrival communication

• Check-in process

• Signage and wayfinding

• Dining and menu clarity

• Allergy and dietary communication

• Guest interactions

• Amenities and facilities

• Overall ease of navigating the property

• Consistency of information across guest touchpoints

  Available to tailor the evaluation according to your priorities

After the assessment, you'll receive:

• A detailed written report

• Photos of opportunities for improvement (where appropriate)

• Prioritized recommendations based on impact

• Practical, realistic solutions your team can implement

• Optional follow-up consultation

Why conduct the assessment without staff knowing?

When employees know they're being evaluated, service naturally changes.

An incognito assessment captures the authentic guest experience, helping identify issues that only appear during normal day-to-day operations. The goal isn't to catch employees doing something wrong, it's to understand how your systems, communication, and guest journey perform under real conditions.